FAQs
Our most frequently ASKED QUESTIONS
AllGeneralBilling & PricingPickup & DeliveryPacking & Security
| Q | What is StowEdge? |
| A | StowEdge is the new revolution in self storage. We pick up, store and re-deliver your belongings whenever you need them, effectively eliminating the need for traditional self storage. We help you organize your life and keep tabs on your stuff, all from the convenience of your smartphone or computer. We offer free bins for you to pack the items you would like to store. If you have items that will not fit into our bins, no problem! We store everything from golf clubs to holiday decorations, family albums to that extra mattress you keep just in case, and take them to our secure, clean and climate controlled warehouse. |
| Q | Why Use StowEdge? |
| A | Using StowEdge allows you to declutter and organize your life without the hassle of hauling to a self storage facility. Storing your items is easy, with pick ups and deliveries scheduled at your convenience online. Why waste a weekend moving your stuff when we can do it for you! |
| Q | How is StowEdge different than traditional self-storage? |
| A | With traditional self storage, you rent a large space to store your belongings and in most cases, you end up paying for more space than you need. With StowEdge, you only pay for what you store, whether it be 5 boxes or 50! The StowEdge difference is that you no longer have to load your belongings, drive them across town, haul them into a facility, pack them in, and then reverse the whole process whenever you need something. We do it all for you, we deliver clean empty bins for you to pack your items, we pick them up and store them in our clean, secure, and climate controlled warehouse and when you need items back you simply schedule the redelivery online. StowEdge offers a convenient and cost saving solution for your storage needs. |
| Q | Will my things be safe? |
| A | YES! Logistics and security are our background and the safety and care of your possessions is our number one concern. Our access controlled warehouse utilizes state of the art security features with climate and environmental controls. While in storage your belongings are covered up to $200 per bin/item and you may possibly have additional coverage through your homeowners or renters insurance policy. Please check with your insurance agent to confirm this coverage. |
| Q | Is there a weight limit for a packed bin? |
| A | For our pickup and delivery team, we limit the weight of a packed bin to 35 lbs. If you have heavier items like books or documents we suggest using more than one bin. This keeps the packed weight below the 35 lb limit and helps you avoid overweight fees. |
| Q | Can I store items that don't fit in a bin? |
| A | Yes you can! We store all sorts of larger items including bikes, golf clubs, surfboards, kayaks, and furniture etc as long as the item meets our storage criteria. If you have an item that isn't listed on our plans page send us an email at hello@stowedge.com with the dimensions and weight or call our friendly staff for assistance. |
| Q | Can I come to the warehouse to visit or to get my belongings? |
| A | While we would love to have our customers stop by for coffee our insurance doesn't feel the same way. To ensure the security of the items trusted to our care we can not allow non-employees in the warehouse. Sorry... |
| Q | How do I get my stuff back? |
| A | Simply schedule a delivery on our website for the date and time of your preference. Our StowEdge team will deliver your requested items to you and pick up any new items you wish to store. |
| Q | How many StowEdge bins will I need? |
| A | The StowEdge bins we provide are roughly three cubic feet with dimensions that are 27" long x 17" wide x 12.5" tall. In our experience a single bin can hold a dozen pairs of shoes, or 30 shirts and 10 sweaters. If it doesn’t fit, no problem! We store all sorts of items of every shape and size. If you don’t see your item online, choose the option for a custom item or contact us for a quote. |
| Q | How will I be billed? |
| A | As a new customer to StowEdge, you will create an online account that will be used to organize your storage needs and manage your billing account. Your credit information will be stored in a secure and encrypted system and will be billed monthly for the services rendered. |
| Q | Is there a fee for delivery? |
| A | We offer free storage bins delivered to you at no cost to make it easy to get started. Once stored, we will deliver your items back to you for a nominal, flat rate delivery fee of $25. |
| Q | Do you insure my belongings? |
| A | We are so confident in our safety and security that we provide insurance, free of charge for up to $200 per bin or item. With your current homeowner’s or renter’s policy you may also have existing coverage for personal items in storage. We strongly advise you to have coverage on your belongings and contact your insurance advisor for the details of your policy. |
| Q | When will I be charged? |
| A | We bill your credit card for storage fees once we have received your items at our storage facility. The first charge will be prorated to the first of the next month. Following storage charges will occur on the first of each month. Delivery fees are charged the day a delivery is completed. |
| Q | How long can I hold on to my bins? |
| A | Our StowEdge bins are high quality, superior packing products which happen to also be quite expensive, so we ask you to please schedule a pickup within 2 weeks of receiving bins. Many of our customers love them and inquire about owning them. If you keep empty StowEdge bins for more than 14 days without booking a pickup, StowEdge will consider this as a purchase of the plastic bins and you will be charged $30 per bin on the 15th day. |
| Q | When can I have my belongings delivered? |
| A | StowEdge is at your service 6 days a week during the following times: Mon 9 am - 7:00 pm | Tue 9 am - 7:00 pm | Wed 9 am - 7:00 pm | Thu 9 am - 7:00 pm | Fri 9 am - 7:00 pm | Sat 8 am - 5:00 pm (large item pickup & delivery) |
| Q | What days are you closed and do not deliver? |
| A | StowEdge is open and delivering every day except for the following major holidays: New Year’s Day | Easter | July 4th | Thanksgiving | Christmas Day |
| Q | How quickly can I have access to my items in storage? |
| A | Normal delivery time is 48 hours from time of request, but if you need expedited service, we can easily accommodate a quick delivery in as little as six hours for a modest additional surcharge. We deliver 6 days per week and provide 2-hour appointment windows. |
| Q | Will you wait while I pack my bins? |
| A | Our team will wait for up to 20 minutes while you pack your bins. If you need a bit more time, please schedule a free pick up anytime within two weeks of receiving your bins. |
| Q | Can you deliver if I am not home? |
| A | For security and insurance reasons, we must drop off your items to you. With your permission, your items may be delivered to a bell hop, concierge desk, or third party. |
| Q | What if I need to cancel after I have received my bins? |
| A | After we drop off the initial bins, you have 2 weeks to pack and have them picked up. If you decide not to stow with us, just let us know. We will come pick up the bins. Please note that a $30 "Empty Bin Pickup/Rental Fee“ fee will be incurred to cover our costs. |
| Q | If I store by item or by bins and I take some of my items out of storage, will my monthly fee decrease? |
| A | Yes! You only pay for what you store! The reduced fee will be reflected on your next billing cycle. |
| Q | Can you deliver my items elsewhere? |
| A | Yes! We can deliver your items anywhere in our service area. Just log into your account and update your address. If you have moved out of the area and need your items delivered, please contact our team to arrange shipping. |
| Q | Can I change or cancel my appointment? |
| A | Yes, you can change or cancel your appointment at any time up to 8 hours before your scheduled pickup. We do not charge you until your items are picked up, so we encourage you to make an appointment as soon as possible to ensure you can get your preferred pick up time. Also, we ask that you provide us as much advance notice as possible should you need to change your appointment. |
| Q | Is there anything you won’t store? |
| A | Yes, StowEdge will not store perishable items, hazardous materials, flammable materials, explosive devices, weapons, ammunition, or any illegal substances or drugs recognized as illegal by the U.S. Government. |
| Q | Can I use my own boxes? |
| A | We understand that you may have items packed in your own boxes already. In our experience, customer boxes are never as durable and secure as our bins. We offer them free to you to use. If you still want to use your own boxes they will count as a non box item and depending on their size and weight they will either count as a small or a large item and will be priced accordingly. If you elect to use your own boxes, they will not be covered by our damage insurance. |
| Q | Will you pack my bins? |
| A | Sorry, but we’re not allowed to pack bins on your behalf. If you really need assistance, that’s what friends are for! |
| Q | If I have my stuff returned in the middle of my billing cycle, do I have to pay for the entire month? |
| A | We do not prorate months for storage. If you have your boxes delivered out of storage before the next billing cycle you will not be charged for the following month. |
| Q | What happens if I’m a no show for my appointment? |
| A | Our StowEdge Team will make every effort to be on time and provide award winning customer service. We will wait for 20 minutes while trying to get in touch with you. No-shows after 20 minutes will incur a $30 fee. |
| Q | Tell me about your drivers |
| A | All of our drivers and warehouse personnel are thoroughly background, drug, and DMV checked. StowEdge proudly employs veterans and first responders. Each of our members undergoes rigorous training to offer you the best customer service possible. Your safety and the safety of your stored goods is our utmost goal and we strive to make personal storage a painless experience! |
| Q | How do I update my billing information? |
| A | Your billing and account information can be easily be updated on our website. Log into your account and click "Account" in the upper right hand corner. Fill in your new account or billing information and click the update button. |
| Q | How are the StowEdge bins secured? |
| A | On your pickup appointment, our team will secure your box with a serialized barrier seal. Barring legal intervention, StowEdge will never open your containers without your express permission. |
| Q | What happens to my belongings if I’m late making a payment? |
| A | We know that emergencies and unexpected events happen. If you know in advance that you may be late making a payment for any reason, please contact us so that we can work with you! You may be charged a late payment fee when you are late or miss making a payment and do not reach out to us in advance. In extreme cases we may not return your belongings until your account balance is settled. Please refer to the terms of service for more information. |
| Q | Can anyone open my box and view my stuff? |
| A | Absolutely not! The safety and security of your items is our utmost goal. Barring legal intervention, your bins and items will never be opened without your permission. |
| Q | How can I see my stuff online? |
| A | Go to www.StowEdge.com and then choose to login to your account. Once you are logged in, choose “My Stuff” to see your things. Select an item and you can add descriptions and upload your own photos for each item. All other items will be identified by stock images. |
| Q | Can I come to the warehouse to visit or to get my belongings? |
| A | While we would love to have our customers stop by for coffee, our insurance company doesn't feel the same way. To ensure the security of the items entrusted to our care we cannot allow non-employees in the warehouse. |
| Q | Why can't I schedule an appointment for a bin drop off and an appointment for the bin pickup at the same time? |
| A | As of right now our system limits each customer to one appointment at a time. In the future we will be changing this so users can have multiple appointments at the same time. In the meantime, if you would like to have your bins picked up immediately (up to 20 minutes after we bring them) our Storage Experts will wait while you pack your belongings and take the bins to storage during the same trip. If 20 minutes isn't enough time, you can make an appointment for the pickup immediately after we bring the bins. |
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